Sabai Freedom Technical Support
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Sabai Freedom is a Technical Support Package which includes:
White glove Technical Support via email, chat, telephone or remote connection for the following concerns:
- Internet connection issues
- VPN connection issues and optimization
- Basic WiFi setup
- Connecting devices to the router
- Configuring external devices purchased from Sabai Technology
- VPN Account file setup for preferred VPN providers
- Sabai OS Software Updates (1 Year Support Package Required)
- Additional services are available for a fee
Technical Support is available Monday - Friday 8 a.m. - 6 p.m. EST. Remote connection is available by appointment.
What is remote connection? Let our technical staff sit in the driver's seat, no matter where you are in the world! We can access your desktop right here from South Carolina and have your technical issues fixed before you know it. Forget having to follow complicated phone directions to fix your unique technical issue! Our professionally trained staff will take the mouse and have it fixed in a flash.
Software Upgrades Included in your annual Sabai Freedom Support Package is any new version of your OS released within the 12 month period. These free upgrades include our customized Sabai Operating System for our VPN Routers, VPN Accelerator and Home Server.
Need help with anything else? Sabai Technology does custom work, and with the Sabai Freedom Technical Support Package you receive discounted pricing. Custom work includes complicated and unique network setups, active blocking of traffic, multi-router setup, etc.
Sabai Freedom Multi-Device Policy: A single Sabai Freedom subscription will cover up to two devices purchased from Sabai Technology.
Note: If you purchase Sabai Freedom you will be contacted via email within 1 business day for additional information. For faster assistance, please send your order number and a description of your issue or need to firstname.lastname@example.org. For upgrades, please include your current router model and firmware version.
Due to the nature of this product refunds can not be issued.
Customers who wish to flash their own router with Sabai OS can purchase Sabai Passport.