Sabai Freedom is a 12-Month Support Package which includes:
White glove Technical Support via email, chat, telephone or remote connection
SabaiOS software updates
Technical Support is available Monday - Friday 8 a.m. - 5 p.m. EST. Remote connection is available by appointment.
What is remote connection? Let our technical staff sit in the driver's seat, no matter where you are in the world! We can access your desktop right here from South Carolina and have your technical issues fixed before you know it. Forget having to follow complicated phone directions to fix your unique technical issue! Our professionally trained staff will take the mouse and have it fixed in a flash.
Software Upgrades Included in your Sabai Freedom Support Package is any new version of your OS released within the 12 month period. These free upgrades include our customized Sabai Operating System.
Need help with anything else? Sabai Technology does custom work, and with the Sabai Freedom Support Package you receive discounted pricing. Custom work includes complicated and unique network setups, active blocking of traffic, multi-router setup, etc.
Sabai Freedom Multi-Device Policy: A single Sabai Freedom subscription will cover up to two devices purchased from Sabai Technology.
Note: If you purchase Sabai Freedom you will be contacted via email within 1 business day for additional information. For faster assistance, please send your order number and a description of your issue or need to firstname.lastname@example.org. For upgrades, please include your current router model and firmware version.
*Customers who wish to flash their own router can purchase Sabai Passport for each compatible device.
Router models currently compatible with SabaiOS:
Linksys E4200 v1 only
Netgear Nighthawk R7000
Belkin F7D7302 Share N300
Posted by Unknown on Nov 15th 2016
Best tech support that money can buy. Highly professional and reliable. Ruth is the best one can have. Very skilled and very patient.
Posted by Robin & Blaine on Sep 13th 2016
We can't thank the Sabai team enough! (Especially Ruth!) Always professional and continuously going the extra mile to make sure we have our technology working! Don't know what we would do without the support Sabai has provided us for the last 3 years!
Posted by Unknown on Aug 6th 2016
It's easy to set up an appointment with Sabai tech support online. Their technicians are friendly and professional and do not quit until your issue is resolved to everybody's satisfaction. This is a great little insurance policy to keep in case things go wrong. Absolutely worth the money!
Posted by Walton Fisher on Apr 18th 2016
It's well worth the money. If you are like me and somewhat technically challenged, live outside the US and absolutely must have a vpn for business and entertainment this is a must have. Just schedule an appointment online and tech support will remotely make their magic with the settings. You are back in business in 30 minutes.
Posted by Josh S. on Sep 20th 2015
Sabai technology has one of the most outstanding customer services I have ever experienced. They are extremely responsive and accommodating. They have a real person pick up the phone and assist you, which is hard to come by these days. Rhett O. not only helped me figure out their product, but he went above and beyond by also helping me set up my OpenVPN for the router; spending about an hour (if not longer) on the phone going through everything step-by-step. And, as far as I know, they accomplish all of this with only two IT reps. Considering that customer service now in days is a 'dying breed', Sabai has revived my faith in a company actually caring about their customers.
Posted by José Mari Perez on Sep 15th 2015
I had an issue with my VPN accelerator that I bought a couple of years ago. Rhett and Ruth were very thorough with trying to resolve my issue over a couple of days. Scheduling an appointment was simple.