Return Policy

Sabai Technology is committed to offering quality products and services at an exceptional value. Our goal is to ensure that our products and services meet or exceed your expectations on quality and performance and that you're satisfied with your purchase. We do this through Sabai Technology’s Hardware Guarantee and Satisfaction Guarantee (“Guarantee Programs”).

Please refer to the following sections for important details:

Hardware Guarantee

We source our router hardware from leading manufacturers to bring you the best hardware quality possible. We also test each router in a strict quality control process prior to shipping. Still, we feel it is best to offer a ONE (1) year hardware guarantee to all of our customers so that you have ultimate peace of mind. All routers (Sabai OS and DD-WRT), VPN Accelerators and VPN Home Servers purchased from SabaiTechnology.com include a ONE (1) Year Hardware Guarantee from the date of original purchase.  All other hardware and accessories include a THIRTY (30) Day Hardware Guarantee from the date of original purchase.

Our  Hardware Guarantee covers defects in materials and workmanship in hardware products purchased from SabaiTechnology.com.  The Hardware Guarantee does not cover products purchased from any third party and does not cover equipment which has been damaged due to misuse, abuse, or accident such as, but not limited to:

      • use of incorrect line voltages or power supply;
      • damage caused by a power surge;
      • damage caused by improper or insufficient ventilation;
      • improper or unauthorized repair;
      • damage caused by service (including upgrades) performed by anyone who is not a representative of Sabai Technology or an Authorized Sabai Technology Reseller;
      • water / liquid damage;
      • failure to follow the operating instructions that are provided by Sabai Technology; or
      • fire, flood, "acts of God," or other contingencies beyond the control of Sabai Technology.

To initiate a hardware claim please see our Return Merchandise Authorization (RMA) process below. 

Satisfaction Guarantee

All products purchased from SabaiTechnology.com include a THIRTY (30) Day Satisfaction Guarantee from the date of original purchase unless otherwise specifically stated on the product listing.

We want you to be fully satisfied with every item that you purchase from Sabai Technology. If you are not satisfied with an item that you have purchased from SabaiTechnology.com, you may return the item within the Satisfaction Guarantee period for exchange, store credit or refund (less shipping, handling and other charges). You must request a Return Merchandise Authorization (RMA) number during the Satisfaction Guarantee period before returning your item.

The customer is responsible for return shipping costs for Satisfaction Guarantee returns. Original shipping and handling charges, as well as taxes, customs duties, import fees, or other charges required to import or deliver goods, are not refundable or reimbursable. If a returned product is considered used, a restocking fee of up to $30 may be deducted from the refund.

To initiate a return please see our RMA process below. 

Return Merchandise Authorization (RMA)

Sabai Technology is happy to facilitate any return which meets the Hardware Guarantee or Satisfaction Guarantee Program. All returns are made by mail and require prior authorization. To initiate a return you must contact us by email at Support@SabaiTechnology.com and request a Return Merchandise Authorization (RMA) number. Please include your full name and order number with your request. An RMA number will be issued to you with return instructions.

If an item is eligible for return, it must be returned in like-new condition, in its original packaging, with all paperwork, parts, accessories, and with no cosmetic damage to ensure full refund (excluding shipping and handling or other taxes or fees required to import or deliver goods). Items which contain or appear to have any amount of blood, bodily fluids, water damage, or any other unknown substance will be automatically deemed a hazardous material and a health risk. Items in such condition will be discarded and no refund will be issued. You must include your RMA number (provided by Sabai Technology) in the return shipment for identification purposes.

If an accessory or other item is not returned, the following appropriate amount will be deducted from your refund:

      • Ethernet Cable: $5
      • Power Adapter: $7-$28 (depending on model)
      • Antennas: $20 per antenna
      • VPN Accelerator / Home Server USB drive: $50
      • Product Stand / Wall Mount: $10-50
      • Original Box: 10% of the item's price 

If the primary item (Router, VPN Accelerator, Home Server, etc) is not included in the return shipping box, no refund will be issued. Additionally, a reduction in the refund may apply at the discretion of Sabai Technology for any damaged goods or missing items from the original shipment that are not listed here.

Hardware Guarantee Claims:

Replacement or Exchange: If eligible, Sabai Technology may repair or replace the product with a new or refurbished product at Sabai Technology’s sole discretion. Some products may not be available for replacement, and may, at Sabai Technology’s discretion, be exchanged for a different item of equal value.

Refund or Store Credit: approved refund amount will be issued after receipt and processing of the defective hardware.

Return Shipping for Hardware Issues: For eligible Hardware Guarantee claims within the United States, Sabai Technology will provide or reimburse standard ground return shipping. Any expedited or additional shipping charges are the responsibility of the customer unless otherwise approved by Sabai Technology. For international orders, the customer is responsible for return shipping costs. Sabai Technology does not reimburse international return shipping, customs duties, import taxes, or other related fees.

Satisfaction Guarantee Claims:

All Satisfaction Guarantee claims must be requested within THIRTY (30) days of the original purchase date.

The customer is responsible for all return shipping costs. Shipping and handling or other taxes or fees required to import or deliver goods will not be refunded or reimbursed. If the returned product is considered used, a restocking fee of up to $30 may be deducted from the refund.

Shipping Costs for Returns

For Satisfaction Guarantee returns, the customer is responsible for return shipping costs and original shipping charges are not refundable. For eligible Hardware Guarantee claims within the United States, Sabai Technology will provide or reimburse standard ground return shipping. International customers are responsible for return shipping costs for both Satisfaction Guarantee and Hardware Guarantee returns. Sabai Technology will not reimburse customs, duties, import taxes, or other international shipping or import-related fees.


It is completely at Sabai Technology's discretion as to whether a returned unit meets replacement or refund criteria.  Sabai Technology reserves the right to change or cancel this policy at any time. If there are any questions regarding returns, you may contact us using the information below.

support@sabaitechnology.com 
+1 864.962.4072

Last Edited on 2026-08-20