Description
Sabai Freedom Technical Support
Sabai Freedom provides one-on-one technical support for eligible Sabai Technology products and supported network configurations. Assistance is available by email, phone, or scheduled remote session, depending on the issue and support required.
What's Included with Sabai Freedom?
- VPN connection troubleshooting
- Basic Wi-Fi setup assistance
- Help connecting devices to your Sabai router
- Configuration assistance for supported external devices purchased from Sabai Technology
- VPN account file setup for supported VPN providers
- Sabai OS VPN router software updates
- Email, phone, or scheduled remote assistance based on your support needs
Sabai Freedom support packages are non-refundable. Unused purchased support time remains available for eligible support for up to 12 months from the original purchase date.
Technical Support Services
Sabai Freedom technical support can assist with:
- VPN connection issues
- Basic Wi-Fi setup
- Connecting devices to your Sabai router
- Configuring supported external devices purchased from Sabai Technology
- VPN account file setup for supported VPN providers
- Sabai OS VPN router software updates
Additional services may be available for an additional fee.
Phone & Remote Support Sessions
Phone and remote support sessions are available by appointment only and are subject to technician availability. Limited appointment times are available, and turnaround times are not guaranteed.
Support sessions have a 15-minute minimum. If a phone or remote support session takes less than 15 minutes, 15 minutes will be deducted from your available Sabai Freedom support time.
What Is a Remote Session?
A remote session allows a Sabai Technology technician to securely access your computer from our office in South Carolina. This allows the technician to review relevant settings, make necessary adjustments, and troubleshoot eligible network or VPN issues directly rather than requiring you to complete every step yourself.
You will need to be available at the scheduled time and have access to the applicable computer, network, and equipment needed for troubleshooting.
Service Limitations
Sabai Freedom does not guarantee specific internet or VPN speeds or access to streaming services, websites, applications, geographically restricted content, or other third-party services.
VPN performance and access to third-party services can be affected by factors outside of Sabai Technology's control, including your internet connection, VPN provider, VPN server performance, network conditions, device capabilities, geographic location, and restrictions imposed by streaming services, websites, applications, or other third parties.
Our technical staff can troubleshoot eligible issues and attempt available solutions. However, successful resolution cannot be guaranteed.
The inability to achieve a specific internet or VPN speed or gain access to a particular streaming service, website, application, geographically restricted content, or other third-party service does not qualify the Sabai Freedom purchase for a refund.
After Purchase
To request support, email your order number and a brief description of your issue to support@sabaitechnology.com.
If you are requesting assistance with a Sabai OS router update, please include your current router model and firmware version.
If a phone or remote support session is needed, our support team will provide available appointment options.
Refund & Unused Support Time Policy
All Sabai Freedom support packages are non-refundable.
If your support request is completed before all purchased support time is used, any remaining time will be retained on your account and may be used for additional eligible Sabai Freedom technical support for up to 12 months from the original date of purchase.
Phone and remote support sessions have a 15-minute minimum. Sessions completed in less than 15 minutes will deduct 15 minutes from your remaining support time.
Unused support time has no cash value and is not eligible for a full or partial refund.
Any unused support time remaining 12 months after the original purchase date will expire.
137 Reviews
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wonderful
Ruth and Lolo are so kind and patient with those of us that are in need
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Tech support that went above, beyond and then some
So I upgraded my four-year-old Sabai Netgear router to the new OS and bricked it ... it had been working fine so I was EXTREMELY annoyed. Rhett from the tech support team tried to find a way to bring it back to life but it was gone. I was not happy (did I mention that). But he was so helpful in finding me a solution to buy a new router locally and then flash it with a Sabai license, saving the shipping costs and making the fix faster. Having bricked one old router, and not being a tech whiz (iunderstatement) I was extremely nervous about flashing the brand new one myself. Rhett sent me really precise instructions and then replied with the patience of a saint to my multiple questions as I performed the flashing, even though it was way out of office hours ... really late at night for him. We did it! My new router with the Sabai firmware is awesome, but not as awesome as Rhett, who turned me from a very grumpy customer to a huge fan. Thank you, Sabai, and thank you Rhett.
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Helpful, friendly staff
I have had my SABAI for over two years with little or no know problem. But it is great to know if I have one the service staff takes care of me with out any problems
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HIGHLY RELIABLE...CONSISTENT TOP NOTCH TECH SUPPORT..
For over 5 years I've been a loyal customer of SABAI, and it never cease to amazed me how consistently Ruth unwaveringly resolve any issues in no time..no hassles... esp with me who is totally tech inept.i don't know where she get this vast reservoir of patience and energy. A rare GEM in this world! Thank you again.
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Excellent and professional tech support
Best tech support that money can buy. Highly professional and reliable. Ruth is the best one can have. Very skilled and very patient.
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The BEST around!
We can't thank the Sabai team enough! (Especially Ruth!) Always professional and continuously going the extra mile to make sure we have our technology working! Don't know what we would do without the support Sabai has provided us for the last 3 years!
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Prompt, Knowledgeable, Friendly
It's easy to set up an appointment with Sabai tech support online. Their technicians are friendly and professional and do not quit until your issue is resolved to everybody's satisfaction. This is a great little insurance policy to keep in case things go wrong. Absolutely worth the money!
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BEST TECH SUPPORT IN THE BUSINESS
It's well worth the money. If you are like me and somewhat technically challenged, live outside the US and absolutely must have a vpn for business and entertainment this is a must have. Just schedule an appointment online and tech support will remotely make their magic with the settings. You are back in business in 30 minutes.
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10/10, 5 stars, 2 thumbs-up, big smiles
Sabai technology has one of the most outstanding customer services I have ever experienced. They are extremely responsive and accommodating. They have a real person pick up the phone and assist you, which is hard to come by these days. Rhett O. not only helped me figure out their product, but he went above and beyond by also helping me set up my OpenVPN for the router; spending about an hour (if not longer) on the phone going through everything step-by-step. And, as far as I know, they accomplish all of this with only two IT reps. Considering that customer service now in days is a 'dying breed', Sabai has revived my faith in a company actually caring about their customers.
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