Sabai Freedom Technical Support Plans

Sabai Freedom Technical Support

Sabai Freedom provides one-on-one technical support for eligible Sabai Technology products and supported network configurations. Assistance is available by email, phone, or scheduled remote session, depending on the issue and support required.

Technical Support Services

Sabai Freedom technical support can assist with:

• VPN connection issues
• Basic Wi-Fi setup
• Connecting devices to your Sabai router
• Configuring supported external devices purchased from Sabai Technology
• VPN account file setup for supported VPN providers
• Sabai OS VPN router software updates

Additional services may be available for an additional fee.

Phone & Remote Support Sessions

Phone and remote support sessions are available by appointment only and are subject to technician availability. Limited appointment times are available, and turnaround times are not guaranteed.

Support sessions have a 15-minute minimum. If a phone or remote support session takes less than 15 minutes, 15 minutes will be deducted from your available Sabai Freedom support time.

What Is a Remote Session?

A remote session allows a Sabai Technology technician to securely access your computer from our office in South Carolina. This allows the technician to review relevant settings, make necessary adjustments, and troubleshoot eligible network or VPN issues directly rather than requiring you to complete every step yourself.

You will need to be available at the scheduled time and have access to the applicable computer, network, and equipment needed for troubleshooting.

Service Limitations

Sabai Freedom does not guarantee specific internet or VPN speeds or access to streaming services, websites, applications, geographically restricted content, or other third-party services.

VPN performance and access to third-party services can be affected by factors outside of Sabai Technology's control, including your internet connection, VPN provider, VPN server performance, network conditions, device capabilities, geographic location, and restrictions imposed by streaming services, websites, applications, or other third parties.

Our technical staff can troubleshoot eligible issues and attempt available solutions. However, successful resolution cannot be guaranteed.

The inability to achieve a specific internet or VPN speed or gain access to a particular streaming service, website, application, geographically restricted content, or other third-party service does not qualify the Sabai Freedom purchase for a refund.

After Purchase

To request support, email your order number and a brief description of your issue to support@sabaitechnology.com.

If you are requesting assistance with a Sabai OS router update, please include your current router model and firmware version.

If a phone or remote support session is needed, our support team will provide available appointment options.

Refund & Unused Support Time Policy

All Sabai Freedom support packages are non-refundable.

If your support request is completed before all purchased support time is used, any remaining time will be retained on your account and may be used for additional eligible Sabai Freedom technical support for up to 12 months from the original date of purchase.

Phone and remote support sessions have a 15-minute minimum. Sessions completed in less than 15 minutes will deduct 15 minutes from your remaining support time.

Unused support time has no cash value and is not eligible for a full or partial refund.

Any unused support time remaining 12 months after the original purchase date will expire.