Description
VPN Pre-Configuration
Make setup easier by having Sabai Technology pre-configure your VPN connection before your new hardware ships.
With VPN Pre-Configuration, a Sabai Technology technician will load the required VPN configuration onto your eligible Sabai Technology product using the VPN provider information you supply. When your order arrives, your VPN configuration will already be installed, reducing the setup required on your end.
Before You Add VPN Pre-Configuration
- A compatible Sabai Technology product must be purchased with this service.
- You must already have an active account with a supported VPN provider.
- You will need to provide the VPN configuration files and/or VPN provider information required to configure your connection.
- Additional information may be required depending on your hardware, VPN provider, and connection type.
- Please allow up to two additional business days for your order to ship after we receive all required configuration information.
If we do not receive the required information within 3 business days, your order will ship without VPN Pre-Configuration.
What We Configure
Depending on the product purchased and your network requirements, we may request some or all of the following information:
- Wi-Fi network name (SSID)
- Wi-Fi password (Shared Key)
- VPN configuration files
- VPN provider information or credentials required by your provider's configuration
- PPPoE credentials, if your internet service specifically requires a PPPoE connection
- Additional configuration information when required for supported hardware
VPN Pre-Configuration is intended to configure the VPN connection and applicable settings on the Sabai Technology product you purchase. It does not include configuration or troubleshooting of your modem, ISP service, existing home network, or other third-party equipment unless specifically included in the service.
VPN Provider Requirements
You must purchase and activate your VPN service separately before Sabai Technology can complete the pre-configuration.
Not sure which VPN provider to use? Visit our VPN Partner Network for information about VPN providers.
Some VPN providers require configuration files, service credentials, or other account-specific information. A Sabai Technology technician will contact you if additional information is required to complete your configuration.
If your VPN provider limits the number of simultaneous VPN connections, you may need to disconnect an existing VPN connection while we configure and test your new hardware.
Protecting Your Account Information
Depending on your VPN provider, completing the configuration may require you to provide account credentials or other private configuration information to Sabai Technology.
Any information provided for VPN Pre-Configuration will be used only as necessary to complete and test the requested configuration and will be handled securely by Sabai Technology staff.
Shipping & Processing Time
VPN Pre-Configuration requires additional processing before your order can ship. Please allow up to two additional business days after we receive all required VPN and configuration information.
Orders containing VPN Pre-Configuration are not eligible for expedited shipping options such as 2-Day or Overnight shipping.
If we do not receive all required configuration information within 3 business days, we will ship your order without pre-configuration rather than continue holding the shipment.
Delays caused by missing, incorrect, or incomplete customer-provided information may delay completion of the pre-configuration and are not included in the estimated processing time.
Advanced & Custom Configurations
VPN Pre-Configuration covers the standard configuration required to install your supported VPN connection on the eligible Sabai Technology product purchased with the service.
Advanced networking, custom configurations, third-party equipment configuration, or other services outside the standard VPN Pre-Configuration may require additional technical support or fees. If your requested configuration falls outside the scope of this service, we will let you know before performing additional billable work.
40 Reviews
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Failed Service.
Failed service. I indicated on my order that I had a PPPoE connection and the devices I ordered came configured for another connection type. Took me two days to figure this out on my own, the business hours of this company are too limited to support VPN services overseas. Sabai Technology response: We understand your frustration and appreciate you sharing your experience. Our VPN Configuration service covers configuring the VPN provider information on the router or, in this case, the VPN Accelerator. PPPoE settings are part of the ISP connection and are separate from the VPN configuration. Because ISP connection settings are specific to each customer's internet service and cannot be tested from our location prior to shipment, they are not configured before shipment. We appreciate the feedback and will keep it in mind as we continue to make our service information as clear as possible.
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Perfect Sevice
Perfect Sevice! 5 stars
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works great
Their preconfiguration with the VPN made it seem less stressful for me, as I'm not a very technical person. So this is a great service for anyone that doesn't want to deal with setting up their own VPN.
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Brilliant
Just plugged in and away we went, very simple to use.
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