Things to Know Before you Buy

Do I need the VPN Accelerator?

• The VPN Accelerator is designed to work for customers who have a relatively high local speed and whose ISP does very little to throttle external connections.
  
• The best test for what kinds of speeds you will receive on the VNP Accelerator is to run your VPN service directly from your computer and run a speed test.

Which Router is Best?

• While we only carry the top on the line router brands such as Asus, Linksys and Netgear, we cannot blindly determine what suits your specific needs. So we have compiled this handy comparison chart to make deciding that much easier.

Voltage

• All products come with a standard American style plug.
• Unless otherwise indicated, all products are dual voltage.

Shipping

• All in-stock orders are shipped within 24 hours, Monday through Friday.
• All shipments being sent to and from a country must clear customs first.
• These charges are recipient’s responsibility as Sabai Technology is only charging the transportation fee for the packages.
• Fast, reliable shipping available through FedEx.
• FedEx is unable to deliver to PO Box Addresses. If you are using this method for shipping, please provide a valid street address.
• A forwarding company is recommended for the following countries: China, Ecuador, Greece, Russia, Vietnam, Turkmenistan, Turkey, Israel, Indonesia.
• A valid Tax ID is required for customs clearance in the following countries: Brazil, Chile.

Customs

• Customer is responsible for all customs duties or import taxes imposed by their country of residence.
• Customs is a government agency responsible for regulating shipments entering a country.
• These charges can vary drastically and will be collected upon delivery from the carrier.
• You may check with your country’s customs office to determine what these additional costs will be.

Taxes

• Import duties, taxes, and fees are not included in the product price or shipping and handling cost.

Solutions

• Complex Network Setup
• Multiple routers, Apple TV, Apple Time Capsule, and Roku to access both local and VPN internet should click HERE for specific help.

Sabai Freedom

• Included with every VPN Router and VPN Accelerator purchase.
• One-on-one live technical support during business hours.
• Applicable firmware updates included.

Satisfaction Guarantee

• 90 day satisfaction guarantee.
• No risk refund on domestic shipments.
• Available on all models.

Hardware Guarantee

• 1 year hardware guarantee.
• No risk refund.
• Available on all models.